Welcome to our customer support page. Please see below for FAQs and other information about our site and our products. If your question isn't answered here, be sure to email us at -- we take pride in our quick response to our customers.


What is your privacy policy?

Downloading, Ordering, and Installation

How do I get your games?
How do I install your games?
How can I buy your games?
What happens when I purchase a game? What do I do next?
What if I don't have a credit card, or don't want to use it?
Is it safe to use my credit card to order your games?
I bought the game but didn't get a serial number
I bought the game but it won't accept my serial number


What is your guarantee policy?

Support emails

I've emailed you but had no response. What's up?

Purchasing Help

What is your return policy?
What currencies are accepted?
Do you accept PayPal?
Can I order with a check/money order?
What if my question isn't answered here?



"Red Marble is the only site i have found that actually responds in a timely manner to questions and concerns!  Kudos to you!"

-- L.B.

"I think you went above and beyond, to solve my problem (It is solved and I plan to purchase from Red Marble again) and I appreciate your help.  You were much more capable and professional than many companies."

-- D.L.

"Thank you.  You guys are the fastest responding tech support on the planet."
-- M.R.

"I've been gaming for years and this has been the best support I have received -- by far."
-- J.B.

"Thank you so much for the quick reply. You people rock!"
-- S.L.

"I just wanted to say thank you for your time and patience you have shown to me. It was by far the best customer service I have received in a long time."
-- S.D.

"I love your games. I have and will continue to recommend them. The games are great, but the incredible support ices it. You guys rock."
-- J.B.

"It worked like a charm...and you replied quickly! Where do you find THAT in the business world these days? Keep up the good work. And I love the game!"
-- B.K.

"I love doing business with Red Marble. Customer service is awesome."
-- L.K.

"Fixed. Thank you very much. Fastest technical support in the world."
-- J.G.

"The patch did the trick, awesome!  i gotta say your company is hands down the best i have ever dealt with when it comes to customer satisfaction, support, and quality product."
-- D.T.