Red Marble Games Support

Downloading, Ordering, and Installation

•• How do I get your games?

Each of our games is available as a free downloadable demo, and we encourage you to give the games a try before purchase to be sure that you like the game and that it runs well on your Mac. The download files are provided in Apple's Disk Image (.dmg) format, which should open automatically on your Desktop when you download the file. If it doesn't, look for a file with a .dmg file name in your downloads folder and double-click it to open.

•• How do I install your games?

Except for a few older games, our games don't require installers. The .dmg format opens as a "disk" in the Finder, and in most cases you should be able to launch the game from there. If you like, or if you have any trouble, you can just drag the game from the disk image window to your Desktop or anywhere else you like, and run the game from there.

•• How can I buy your games?

Thanks for asking! We mainly use eSellerate as our e-commerce provider to ensure that your transactions with us are secure and safe. Red Marble Games never sees your credit card number.

There are two ways to purchase our games. First, all of our demos include a "Buy Now" button, either when you start the game or on the game's title screen, and you can click that button when playing the game to begin a secure transaction that will let you purchase. (Be sure you have an Internet connection before clicking the Buy Now button). Second, if you prefer, you can purchase games online through our web site, either by going to the game's page on our site and clicking the Buy Now button there, or else by visiting our store.

If you don't have a credit card, or prefer mail order, just email us at support(at)redmarblegames(dot)com and let us know. We can handle purchases by check or, for educational institutions and nonprofits, by purchase order.

•• What happens when I purchase a game? What do I do next?

In most cases, our games use serial numbers to unlock the demo. If that's the case for the game you purchased, then the game should unlock itself automatically if you clicked "Buy Now" in the demo. If you bought a game like this from our Web store, then look for the serial number you should receive by email, click the Already Paid" button on the title screen of the game, and type in the number.

A few of our games have separate registered and demo versions, so you don't need to worry about serial numbers; when you purchase you'll get a link by email to download the full registered version.

In either case, if you don't get an email with your serial number or download link within 30 minutes or so, email us at support(at)redmarblegames(dot)com and let us know, and we'll take care of it promptly.

•• What if I don't have a credit card, or don't want to use it?

You can mail us a check (drawn on a US bank, please) along with the name of the games you want to buy and an email address where we can send serial numbers or instructions for download of the full game. If you don't want to give out your email address, we can send this information by mail, or for $4.95 extra you can buy the games on CD and we'll mail them to you.

For educational institutions and nonprofits, we do accept purchase orders (and offer educational discounts); email us and let us know what you need.

•• Is it safe to use my credit card to order your games?

You bet. We primarily use eSellerate, one of the best-known e-commerce providers and part of the large Digital River family, for all purchasing. We never see your credit card number and couldn't even if we wanted to, and all purchase transactions are conducted over a secure connection (both from our web site and when you click Buy Now within a game). Click to read about eSellerate's security policy.

•• I bought the game but didn't get a serial number!

The serial number, or the link to download the full game, comes by email. Sometimes these emails get stuck in overly aggressive spam filters; please check your junk email box to see if it's there. If it's not, email us at support(at)redmarblegames(dot)com and let us know, and we'll send it out to you.

•• I bought the game but it won't accept my serial number!

This happens only very rarely. If it does, just email us at support(at)redmarblegames(dot)com and let us know, and we'll take care of it.

Guarantee

•• What is your guarantee policy?

We offer a no-questions-asked money-back guarantee for 30 days on all of our games. Just email us and let us know. We do lose money on returns, which is part of why we ask that you try the free demo of our games before purchase to be sure you like the game. If you do want to return a product, we always appreciate a reason, so that we can try to improve.

Support emails

•• I've emailed you but had no response. What's up?

This doesn't happen very often at all, but when it does it's almost always because our response to you was caught in a spam filter. Please check your junk/spam folder to see whether our response is there. If not, email us again -- we pride ourselves on being responsive and don't want to leave you hanging.